Refund policy
Last Updated: August 11, 2026
At Gfgoto, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains our return window, eligibility requirements, return process, return shipping costs, refund process, and contact information.
This policy applies to purchases made through:
1. Return Window
We offer a 30-day return policy.
You have 30 days after delivery to request a return.
To be eligible for a return, items must be:
• Unworn and unused
• In the same condition as received
• With original tags attached
• In original packaging
• Accompanied by proof of purchase, such as an order number
Items that do not meet these requirements may not be accepted for return.
2. How to Start a Return
To request a return, please contact us at:
Please include:
• Order number
• Email address used at checkout
• Reason for return request
After reviewing your request, we will provide return instructions.
Please do not send items back before receiving return instructions from our customer support team.
3. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer Responsibility:
For returns due to change of mind, wrong size, wrong color, style preference, or other personal reasons, customers are responsible for return shipping costs.
Gfgoto Responsibility:
If you receive a defective, damaged, or incorrect item, Gfgoto will provide assistance and cover applicable return shipping costs when appropriate.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
• Order number
• Description of the issue
• Photos of the item and packaging
We will review the issue and provide an appropriate solution.
5. Non-Returnable Items
The following items are not eligible for return:
• Items marked as Final Sale
• Gift cards
• Personalized or custom-made items
• Items that have been worn, washed, damaged, altered, or returned without original tags or packaging
6. Exchanges
We do not guarantee direct exchanges for all items.
If you need a different size, color, or style, we recommend returning the eligible item and placing a new order after your refund has been processed.
For defective, damaged, or incorrect items, please contact us for assistance.
7. Refunds
Once your return is received and inspected, we will notify you about the refund status.
Approved refunds will be issued to the original payment method within 3–7 business days after inspection.
Please note that your bank, credit card company, or payment provider may require additional time to complete the refund process.
8. Original Shipping Charges
Original shipping charges are generally non-refundable unless the return is caused by our error, including defective, damaged, or incorrect items.
9. Restocking Fee
Gfgoto does not charge any restocking fee for eligible returns.
10. Return Address
Returns should be sent according to the return instructions provided by our customer support team.
Return Address:
Gfgoto
326 Clifton Ave
Mount Juliet, TN 37122
United States
Please include your order number or return authorization information inside the package so we can identify and process your return.
11. Contact Information
If you have any questions about returns, refunds, damaged items, or exchanges, please contact us:
Store Name: Gfgoto
Website: https://www.gfgoto.com
Email: hello@gfgoto.com
Phone: +1 316-479-8299
Business Address: 326 Clifton Ave, Mount Juliet, TN 37122, United States
Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (CT)
Sunday: Closed
Response Time:
We aim to respond to customer inquiries within 24–48 business hours.
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